Is there a minimum order value
No,there is no minimum order.
How much is the delivery cost?
Please refer to the section ‘Delivery and Returns’.
Do you offer free delivery?
sometimes, we might do free delivery for promotion.
How long before I receive my order?
Please refer to the section‘Delivery and Returns’.
Can someone else accept the goods on my behalf?
Yes, but they must sign the ‘receipt of goods’ form and be an authorized signatory by yourself.
Can I receive my order at my home address?
We only deliver to business addresses if it is your first order. Subsequent orders can be delivered to an address of your choice.
What time can I expect my goods to be delivered?
Our courier company royal mail normally deliver between 9.00 am and 3.00 pm.
The courier company tried to deliver my order but I was closed?
they will leave "missing card " for you.
Do you deliver outside the UK?
Yes, please contact us for a quote.
Can I collect the goods myself from your cash & carry?
Yes, however the invoice must be paid in full prior to collection, by credit or debit card.
Can I make changes once my order is confirmed?
You can make changes if the goods have yet to be packed and invoiced. After that no further changes can be made.
I want to re-order some goods but they are not showing onyour website?
Our styles and fashions change once a month, therefore it is possible that they are out of stock but if you e-mail us with your exact enquiry, we will try and re-order the models for you.
Do you deliver to the offshore islands and Northern Ireland?
Yes, please contact us a for a quote.
Do you deliver to mainland Europe?
Yes, please contact us for a quote.
I live outside the UK. Will I still have to pay VAT?
If you live outside the UK, your order will be exempt from Vat. However, you will have to provide proof of address and your business registration number.
Do you have a catalogue?
As our styles and designs change constantly we do not have a printed catalogue.
Do you offer volume discount?
yes, we do , contact us for details.
Can I pay by cheque?
No, we do not accept cheques.
What is your returns policy?
Please refer to the section ‘ Delivery and returns’.
How will I know that you have received my order?
In most cases we will contact you on the same working day to confirm your order details. If you are still unsure if the order has been received, you are welcome to telephone us.
I would like to register my details today but will buy another time?
Please click on the ‘register’ link and complete the details. This information will be stored and can be accessed when you are ready to buy.
I cannot remember my password?
Please e-mail us and we will contact you.
Can I return a product because I have changed my mind?
Yes, but the product must be sent back in the original packaging within 5 working days and can be exchanged for another item. Please note we do not offer any refunds. The return delivery and re-delivery costs must be borne by the customer. If the goods have been used or are not in a re-saleable condition, we reserve the right not to accept the returns.
Some items were missing in my order?
Please notify us in writing within 3 days of receiving the goods.
I want to cancel my order?
Please inform us as soon as possible and provided the order has not been shipped, we will refund the payment to the same account used for payment. However, if the order has been shipped, we will minus the shipping costs incurred.
I have a complaint to make:
Please contact us and we will look into your complaint and respond within 3 working days.
Are my card details and personal information securely stored?
We use the amazon chech out payment service, which is the most secure payment .
Do you share any of my personal information with a third party?
Please refer to the section ‘ Privacy Policy’.
I am having difficulty completing the order?
Please contact us by telephone or e-mail and we will assist you.
Can I pay by cash or PayPal?
Payments can only be made by credit and debit cards.
No,there is no minimum order.
How much is the delivery cost?
Please refer to the section ‘Delivery and Returns’.
Do you offer free delivery?
sometimes, we might do free delivery for promotion.
How long before I receive my order?
Please refer to the section‘Delivery and Returns’.
Can someone else accept the goods on my behalf?
Yes, but they must sign the ‘receipt of goods’ form and be an authorized signatory by yourself.
Can I receive my order at my home address?
We only deliver to business addresses if it is your first order. Subsequent orders can be delivered to an address of your choice.
What time can I expect my goods to be delivered?
Our courier company royal mail normally deliver between 9.00 am and 3.00 pm.
The courier company tried to deliver my order but I was closed?
they will leave "missing card " for you.
Do you deliver outside the UK?
Yes, please contact us for a quote.
Can I collect the goods myself from your cash & carry?
Yes, however the invoice must be paid in full prior to collection, by credit or debit card.
Can I make changes once my order is confirmed?
You can make changes if the goods have yet to be packed and invoiced. After that no further changes can be made.
I want to re-order some goods but they are not showing onyour website?
Our styles and fashions change once a month, therefore it is possible that they are out of stock but if you e-mail us with your exact enquiry, we will try and re-order the models for you.
Do you deliver to the offshore islands and Northern Ireland?
Yes, please contact us a for a quote.
Do you deliver to mainland Europe?
Yes, please contact us for a quote.
I live outside the UK. Will I still have to pay VAT?
If you live outside the UK, your order will be exempt from Vat. However, you will have to provide proof of address and your business registration number.
Do you have a catalogue?
As our styles and designs change constantly we do not have a printed catalogue.
Do you offer volume discount?
yes, we do , contact us for details.
Can I pay by cheque?
No, we do not accept cheques.
What is your returns policy?
Please refer to the section ‘ Delivery and returns’.
How will I know that you have received my order?
In most cases we will contact you on the same working day to confirm your order details. If you are still unsure if the order has been received, you are welcome to telephone us.
I would like to register my details today but will buy another time?
Please click on the ‘register’ link and complete the details. This information will be stored and can be accessed when you are ready to buy.
I cannot remember my password?
Please e-mail us and we will contact you.
Can I return a product because I have changed my mind?
Yes, but the product must be sent back in the original packaging within 5 working days and can be exchanged for another item. Please note we do not offer any refunds. The return delivery and re-delivery costs must be borne by the customer. If the goods have been used or are not in a re-saleable condition, we reserve the right not to accept the returns.
Some items were missing in my order?
Please notify us in writing within 3 days of receiving the goods.
I want to cancel my order?
Please inform us as soon as possible and provided the order has not been shipped, we will refund the payment to the same account used for payment. However, if the order has been shipped, we will minus the shipping costs incurred.
I have a complaint to make:
Please contact us and we will look into your complaint and respond within 3 working days.
Are my card details and personal information securely stored?
We use the amazon chech out payment service, which is the most secure payment .
Do you share any of my personal information with a third party?
Please refer to the section ‘ Privacy Policy’.
I am having difficulty completing the order?
Please contact us by telephone or e-mail and we will assist you.
Can I pay by cash or PayPal?
Payments can only be made by credit and debit cards.
